Managed IT Services
Reduce Cost and Increase Efficiency
Managed IT is not a pay as you go service. Rather, we take the 'flat fee' approach, compelling us to do the best job we can to ensure that you have minimal downtime. We tend to your network so you can focus on what's important to you.
A few other aspects of our services designed to help you with your endeavor:
- Flat Fee Approach
- 24/7 Remote Support Over the Internet
- Avoiding Proprietary Tools & Services
- Proactive Failure Prediction Process & Preventive Maintenance
- Fully Documented Configuration Management Facilitating Transition to Other Service Providers
- Constant Monitoring of Hardware and Software Components
Our solutions are scalable so you can choose only the services needed. We work with you to make sure that things don't break in the first place. Our incentive is to keep your network running smoothly, the better we do our job, the less you'll need us and the less you'll experience downtime. Below is a more comprehensive list of services Managed IT can provide for you.
Hardware Maintenance
Managed IT Services Highlights
A typical business IT infrastructure has a variety of hardware products with different level of complexity in maintenance. To make the issue more complicated, workstation and servers need frequent upgrades. A process that is not as straightforward as it seems due to variety of choices in market place that leads customers to usually overspend for the hardware. Our hardware maintenance service provides you with routine hardware inspection and proactive control of hardware lifecycle so that you can avoid downtime by hot swapping components.
- Servers
- Desktops
- Printers
- Scanners
- POS (Point of Sales Systems)
- Card Readers (FOBs)
- handheld devices w/ matching Software updates.
Software Maintenance:
The number of generic and specialized software that even a small business entity is using to manage different aspects of their operation, is overwhelming. Sometimes more specialized applications designed to automate the workflow are deployed to or embedded in the designated hardware. All pieces of software run simultaneously in a complex multi-user environment integrated by database servers, application servers and file servers to provide businesses with the tools that they need to run efficiently and smoothly.
The administration of such a complex mix of components is not trivial and as the size of operation grows requires dedicated personnel. Our software maintenance service provided on a 24/7 assistance remotely over Internet, is the solution to small and medium size businesses trying to avoid the burden of an onsite IT administrator.
- Patches
- Upgrades
- Band aids
- Configurations
- (Vendor) Assisted support
- Cross Vendor Support
Network Maintenance:
In the tightly connected business world of today, computer networks provide the foundation to keep the information flowing from one node to another. Traditionally, network connectivity was intended for transferring data, but with the increase of bandwidth and higher availability of Internet service providers, businesses are relying on networks for their phone, fax, teleconferencing and video conferencing, as well as collaborative workspaces.
Gateways, Switches, Hubs, Firewalls, Network Equalizers, Modems, Patch Panels and Wireless Base Stations are the underlying peripherals that connect different hardware components together. If the downtime of a single workstation or a server may cost a business thousands of dollars, the downtime of the network is nothing short of a disaster. Our Network Maintenance service is another tool at the hand of managers to guarantee their uptime and smoothness of their operation.
Mobile computing is becoming an increasingly vital component of every businesses operation. As end users access critical business information, communicate with customers, and leverage their mobile device to support their day to day activities, you need to ensure that the same management, security and oversight solutions you rely on for your IT systems.
Managed Mobile Allows You To -
Reduce Exposure to Risk – through secure & protected access to corporate data
Enhance Productivity – ensuring devices are properly configured and eliminating unnecessary distractions
Increase Profits – our solution will give you the confidence to safely & securely leverage mobile computing as a powerful productivity tool.
Key Features -
Remotely Wipe lost devices
Track device location via GPS
Standardize configuration for fast and easy provisioning
Enforce Security Protocols
Track & report on mobile assets
Managed Device Warranty